Who we are💙

Waitwhile is on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our industry leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences.

Waitwhile is trusted by 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, Louis Vuitton, Costco, Delta Airlines, Tribeca Film Festival and many more.

We are now looking for an Enterprise Product Manager in Stockholm to join our mission to eliminate waiting and improve customer journeys. You'll be joining a fast-paced, rapidly growing tech scale-up with awesome culture and benefits.

The Role 💼

As an Enterprise Product Manager at Waitwhile, you’ll be responsible for defining and executing the strategy for one of our product squads in our enterprise-grade platform. You’ll partner closely with design, engineering, sales, and customer success to deliver exceptional experiences that meet the complex needs of large organizations.

You’ll balance strategic foresight with day-to-day execution, ensuring that we’re building scalable, secure, and customizable solutions that fit right into enterprise ecosystems.

This role is ideal for a product leader who thrives in B2B SaaS environments, loves solving complex problems, and has a proven track record of turning customer insight into product impact for large enterprises.

What you'll be doing 🚀

🧭 Product Strategy & Vision

• Define and drive the vision for one of our product squads, aligning with the overall product vision, company OKRs and growth goals.
• Identify emerging opportunities in enterprise workflows, integrations, and data management.
• Leverage analytics, feedback loops, market and customer insights to inform prioritization and shape the roadmap.
• Define success metrics for enterprise adoption, retention, and expansion.
• Continuously refine the roadmap based on real-world impact and outcomes.

🤝 Cross-Functional Leadership

• Collaborate with engineering, design, and data teams to deliver high-quality, scalable features.
• Partner with sales and success teams to support enterprise deals and long-term account growth
• Communicate product direction effectively to both internal and external stakeholders.

🔍 Product Discovery & Research

• Lead continuous discovery efforts to deeply understand enterprise customers’ needs, pain points, and workflows.
• Conduct interviews, research sessions, and co-creation workshops with customers and stakeholders.
• Partner with UX designers and data analysts to uncover actionable insights from both qualitative and quantitative data.
• Validate hypotheses quickly through prototypes, MVPs, and structured experiments while balancing enterprise expectations.

🔒 Enterprise-Grade Execution

• Prioritize initiatives that ensure compliance, scalability, and reliability (e.g., SOC 2, GDPR, SSO, APIs).
• Balance customization with platform consistency; ensuring features work across global client contexts and for different use cases.
• Lead high quality releases and collaborate with Product Marketing; ensuring detailed release info is communicated to enterprise customers in advance

What skills you need 📖

• 5+ years of Product Management experience, ideally in SaaS and B2B enterprise software.
• Proven experience managing complex, high-impact features from concept to launch.
• Strong understanding of enterprise workflows, integrations, and customer lifecycles.
• Experienced in working closely with customers, sales and customer success teams to uncover needs, design solutions and retain accounts.
• Proficient in product discovery, user story mapping, and roadmap management.
• Comfortable using analytics tools (Amplitude, Looker, or similar) to guide decisions.
• Technically fluent; able to discuss APIs, architecture, and integrations with engineers.
• Excellent communication and storytelling skills in English, both written and verbal.
• Strategic thinker who can balance short-term delivery with long-term vision.
• Influences through collaboration and clarity rather than authority.
• Passionate about helping teams ship impactful, scalable solutions.

Bonus skills & attributes 🙌

• Experience with queue management, scheduling, or workflow automation products.
• Background in scaling enterprise product offerings at a high-growth startup.
• Familiarity with API-first and integration-heavy product ecosystems.
• Experience with AI-driven analytics or operational automation.

Benefits ❤️

• A high-trust environment where you’ll have a lot of impact, both internally and externally at the world’s biggest brands.
• The opportunity to shape a product squad from the ground up.
• Competitive compensation and growth opportunities.
• Remote-friendly culture, flexible work hours, and strong emphasis on well-being.