Lead UX Designer
Join us at an exciting stage as a growing company! Shape our culture, contribute to our mission, impact product and customers, and build experience - all while having fun with a talented team.
The opportunity ✨
Waitwhile is on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our industry leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences.
Waitwhile is trusted by 10,000 companies worldwide and has helped more than 250 million people enjoy a radically better waiting experience at places like IKEA, CHANEL, Costco, Delta Airlines, US Airforce and many more.
We are now looking for a Lead UX Designer in Stockholm to join our mission to eliminate waiting and improve customer journeys. You'll be joining a fast-paced, rapidly growing technology scale-up with awesome culture and benefits.

The Role 💼
We’re looking for a Lead UX Designer who can both design and lead. You’ll set the bar for product experience at Waitwhile — rolling up your sleeves on key flows while also helping other designers grow in their craft.
This role is a mix of hands-on design, research leadership, and team mentorship. You’ll guide how we discover user needs, shape our design system, and partner closely with product and engineering to ship work that feels simple and obvious to our users.
It’s a great fit if you like switching between strategy and detail — one day running usability tests with enterprise clients, the next day tightening a flow in Figma, the next helping a teammate frame their work for an exec review.
We’re building a design culture that is practical, curious, and a little bit obsessive about removing friction from the customer journey. You’ll play a key part in making that happen.
What you'll be doing 🚀
UX Strategy & Research
- Lead discovery work: interviews, usability tests, and digging into product data.
- Make sure insights are shared in a way that actually shapes product decisions, not just a research deck that gets filed away.
- Help the team focus on the most important user problems — not just what’s loudest.
Design Execution & Direction
- Own design for key features and end-to-end journeys, from rough sketches to polished UI.
- Work closely with engineers so the final product feels as good as the prototype.
- Keep Waitwhile's design system - QI - evolving and make sure accessibility and usability are always part of the process.
Design Operations & Systems
- Improve how we review, document, and ship design work so it’s consistent and fast.
- Partner with PMs and Eng leads to align priorities and keep delivery smooth.
Team leadership & mentorship
- Coach other designers with regular feedback and support.
- Run critiques and workshops that raise the quality of everyone’s work.
- Be the design perspective in cross-team strategy discussions, OKRs, and planning.
What skills you need 📖
Experience
- 8+ years in product/UX design with a strong track record of shipped web and mobile products.
- Comfortable running the full design process — from research to prototypes to final handoff.
- Strong portfolio that shows both craft (great UI/UX) and impact (how it moved the business or user experience forward).
- Experienced in B2B or SaaS products.
Tools & methods
- Expert in Figma (components, prototyping, design systems), or equivalent.
- Proficient in planning and conducting qualitative and quantitative research.
- Comfortable leading cross-functional meetings, critiques, and workshops.
- Familiarity with front-end basics and ability to partner closely with engineering.
Leadership Qualities
- Experience mentoring or guiding other designers.
- Strong communicator who can explain design decisions clearly to both designers and non-designers.
- Comfortable leading workshops, critiques, and cross-team discussions.
- More interested in building alignment than winning arguments.
Bonus Skills ✨
- Experience in a fast-growing startup or taking products from 0 → 1.
- Familiarity with tools like Amplitude, Mixpanel, or Looker.
- Service design or complex workflow design experience.
- Curiosity about how AI can improve design or research work.
Benefits ❤️
- A high-trust environment where design has a seat at the table.
- The opportunity to shape design culture from the ground up at a fast-growing company with a product used by the world’s biggest brands
- Competitive compensation - including health insurance, ITP pension, bike lease and more - and a strong, stable financial backer.
- Remote-friendly culture, flexible work hours, and strong emphasis on well-being.
- Beautiful bright office on Kungsgatan 32 in central Stockholm

Colleagues










Stockholm
Grow with us.
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Life balance
We're parents, care-givers and multi-faceted humans that don't want to spend all our time working. We do great work, but also encourage a great work-life balance.
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Autonomy
Your self-starting personality will shine when you have the freedom to shape your work and help guide the product's direction. -
Great benefits
Health benefits, retirement packages and generous time-off policies help keep your overall well-being a priority. -
Professional growth
We want to see you thrive. You will contribute to the larger vision of Waitwhile while growing in your career journey. -
Take time for yourself.
You have a life outside of work, and Waitwhile offers a generous time-off policy for you to enjoy it.
About Waitwhile
Waitwhile is a wait management platform that helps businesses deliver better waiting experiences for their customers through automated, personalized and smartphone-based line experiences.
Waitwhile has improved the wait experience for over 250 million guests and collectively given people back over 100k years they would have otherwise wasted waiting in line. Our customers include IKEA, Louis Vuitton, Google, Facebook and thousands of other businesses looking to improve their waiting experiences.
The company was founded in 2017 in San Francisco with the mission to eliminate the 1 Trillion hours that humans waste standing in line every year. Waitwhile has secured $12 million in funding from investors including CRV and has offices in the US and Sweden.
Already working at Waitwhile?
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